The Facts About Eco Cleaning in The East Bay

A professional eco-friendly cleaning experience is different from a typical cleaning in many ways. Apart from being considered better for the environment, it is also better for your health and the health of your family and pets. Our products do not contain any toxic chemicals and allow for a green, allergen-free cleaning experience. We only use high quality, durable supplies such as microfiber cloths and 4-Stage HEPA filtration vacuums that significantly reduce the allergens in your home, while reducing landfill waste. You can feel good about keeping your family safe and helping the environment.

• We are founded on green cleaning principles. For us, this is not a gimmick or a trendy add-on service. It is our passion.
• We only use Green Seal and EPA Safer Choice products that meet and exceed the highest professional green cleaning standards.
• Our Green Clean Routine ensures your home is thoroughly cleaned every time and helps protect against cross-contamination while we clean each room.
• All our cleaning technicians are professionally trained to meet our exacting standards and work directly for us. We never outsource or use outside contractors and all employees are fully authorized to work in the USA.
• We are fully bonded and insured.

Green Seal products adhere to a higher standard of guidelines and compliance methods to help promote a sustainable environment. ecomaids is proud to be part of the effort to keep the environment safe. For more information about Green Seal, see: http://www.greenseal.org.

ecomaids is proud to use products that are EPA Safer Choice certified and part of a collective effort with other like-minded businesses and people to keep the environment safer for people and animals. For more information about EPA Safer Choice, see: https://www.epa.gov/saferchoice.

We understand your concerns about inviting strangers into your home or business.  Your safety and the safety of your family is our top priority. That’s why we take a lot of pride in our hiring process and in developing teams that we would happily welcome into our own homes.

Here are a few ways you know that you can trust your residential cleaning crew from ecomaids in your home:

• We never hire independent contractors. We believe in creating a team of people that you can trust. There is a comprehensive interview and hiring process which includes background screening. We strive to create a strong company culture where hard work and accountability are rewarded with opportunities for growth. And because they are employees, not independent contractors, they are fully insured and bonded should any accidents occur.
• Every team member is eligible to work in the United States. We only hire people who are legally permitted to work in the USA. We never want to jeopardize the trust you place in us or risk our reputation.
• We have very specific requirements in terms of skills and experience. Environmentally friendly, science-based cleaning takes extra attention and expertise. That’s why we are very strict when it comes to finding people with the right skill set. We want to deliver a healthy, sparkling home to you every single time. The high skill level of our employees combined with our extensive training means we won’t let you down.
• We run background checks on all our employees.  Once we find a great candidate, we always run an extensive background check to make sure your safety and the safety of your family is ensured. This includes a motor vehicle history and searches for county & national criminal records.

We suggest one of the following methods of arranging access, but we can accommodate virtually any arrangement that is convenient for you:

• Provide us with a key to keep in our key safe
• Leave a key for us in a specific location
• Leave a key with a neighbor or building manager
• Be at home when the cleaning crew arrives and let them in yourself

An Initial Service Visit (ISV) is a more detailed cleaning and is designed to bring your home up to our professional green cleaning standards by removing dust, grease and other debris that may have collected around your home. An ISV is performed as an initial cleaning but may also be performed if too much time lapses between cleanings due to the additional buildup. A Recurring Service Visit (RSV) is a cleaning visit for homes that we service on a regular basis. RSV are lower in cost because we are able to regularly maintain our professional green cleaning standards. For a full comparison of our Initial Service Visit and our Recurring Service Visit the ecomaids Green Clean Routine.

The answer will vary from person to person. Several factors go into determining the frequency of cleaning, including:

• How many children do you have?
• How many pets do you have that shed hair?
• What is the size of your home?
• How often do you cook?
• Do your activities at home (like work or hobbies) need to be cleaned after?
• Do you or anyone in your household suffer from allergies?
• How much, if any, cleaning do you plan to do between professional cleanings?

There is no set standard for how often you should be cleaning your home. However, the most popular option is bi-weekly, which is one visit every 2 weeks. This schedule works for most to manage kitchen spills, floor dust, and other high traffic areas where dirt quickly accumulates. Too long between cleanings means that food and other organic particles will harden and become more difficult to remove, leading to a worn appearance and possible infestations. Regular cleaning visits by ecomaids will help prevent such outcomes and keep your house sparkling. Of course, there are some busy lifestyles and special needs that may require more attention. For example, a child that is especially susceptible to outside contaminants may need more frequent cleaning visits. Conversely, a person with a busy traveling schedule may find that they only need monthly visits.

Our deep cleaning service includes all the benefits of our Initial Service Visit (ISV) plus cleaning of the interiors of items such as drawers, closets, cabinets, refrigerator, oven, etc. We also offer deep clean add-ons for our customers who are interested in specific deep clean items a-la-carte. Read more about our Deep Clean Options and the 64-Point Checklist.

No, ecomaids supplies its cleaning technicians with all the tools, equipment, and products to effectively complete each job. We provide the vacuums, mops, dusting equipment, cleaning cloths, and cleansers.  You never have to worry about purchasing anything or lending us your own supplies and equipment. Plus, we maintain strict guidelines to ensure all our equipment and products meet the highest green cleaning certification standards. We take care of everything so that you don’t have to!

Our cleaning technicians take pride in their work and provide top quality service out of respect for their company and its clients. Although gratuities are certainly appreciated, they are not required or expected. For additional details concerning how to leave a tip for our cleaning technicians, contact your local ecomaids office.

A cleaning can be booked by calling your local ecomaids office or by filling out a quick estimate form and confirming the date you would like to book via email.

Of course.  For bond and insurance proof, just contact your local ecomaids office.

ecomaids provides 100% Satisfaction Guarantee. In delivering our services we strive to maintain the highest quality and provide the greatest value. If for any reason you are dissatisfied with any aspect of your ecomaids experience, simply contact us and let us know. We will return to reclean the area promptly and ensure your expectations are met.

Our teams dispatch early each morning, and every evening we confirm our routes and prepare our vehicles and equipment for the next day. To maintain efficiency and in consideration of our employees’ schedules, we require at least two business days’ notice for all cancellations. For example, a Monday appointment would need to be canceled no later than the Thursday before.

If you need to cancel or reschedule a cleaning for any reason, simply call or email your local ecomaids office. Cancellations received on the business day prior to the scheduled date of service are subject to a cancellation charge. Cancellation charges vary by location. Contact your local ecomaids’ office for additional details on cancellation charges that may be incurred without proper notice.  If we do not receive any notice of a cancellation or if we are unable to gain access to your home, we reserve the right to charge the full amount of the scheduled cleaning service.

ecomaids only uses non-toxic, allergen-free green cleaning products. Our products are certified by the Green Seal and EPA Safer Choice. Click here for more information about our cleaning products, including their ingredients:

• Peroxide
• Tub & Tile
• Glass & Window
• Multi Surface

Not all green cleaners are equal. But with ecomaids cleaners, the answer is: YES – 95% of the time. Our products are designed to combat dirt and pathogens while still being safe for the surface we’re cleaning – and you! Conventional products can be corrosive to surfaces and can even burn your eyes and skin. So while some of them may initially clean the surface better, over time, they can damage it, making it more susceptible to future stains and further degradation.

ecomaids Green Clean Routine is designed to provide our customers with a clear layout of what is included in each of the services we offer. In addition to being useful for our customers, it also serves as a guide for our professional cleaning technicians as they are cleaning. Each room on the checklist is color coded to match one of our microfiber cloths, which helps avoid cross-contamination between rooms.

It depends on the size of your home, the type of service being performed, and the overall level of cleanliness. Deep-clean services can take at least twice as long as a routine cleaning. To receive a more accurate estimate of the time required to clean your home, simply request a quote.

ecomaids takes a multi-level approach when it comes to making sure your cleaning is a non-toxic, allergen-free experience. First, all our ecomaids products are made of non-toxic, eco-friendly, allergen-free ingredients. Next, we use equipment, such as HEPA filter vacuums, to help reduce the amount of dust in your home. Additionally, we take measure to make sure cross-contamination doesn’t happen between rooms in your home by using color coded microfiber cloths.

The price of your cleaning is based on the type of visit, the size and configuration of your home, and the frequency of service. Our standardized pricing system makes it easy to configure a variety of cleaning options to meet your needs and budget. To receive a free quote, simply request a quote and we’ll get back to you right away.

We are happy to take over from a prior service; we know you’ll appreciate our consistency, reliability, and integrity. The first visit to your home may still need an Initial Service to get  all surfaces to meet our baseline, but that depends on the quality and frequency of your former service. If you’ve had a thorough service within the last month and you feel there is little dirt and build up, we should be able to start at a regular maintenance level with just a little added time to get familiar with your property. During your first visit, the team will assess if they need extra time.

Please ensure your pets are secure on cleaning day, and make sure we know if you have any cats that like to escape! If you are 100% sure your pet will be friendly to strangers coming in, just let us know and our team is happy to greet them and give some love! Please also let us know about pet allergies because we carry organic dog treats to help put them at ease! If you are unsure of how your dog will react with strangers coming in, we ask that you do retain them in a kennel or a separate room for while you cannot be there to ensure it.

Not at all. Most clients provide a safe and changeable garage or door code. As long as you have prearranged access for us, you don’t have to be there. Our technicians are used to cleaning in all kinds of settings. Clients may be working from home, or gone for the day, or coming and going. It is our policy to announce ourselves upon entry, and to lock any exterior doors we use upon exit.

Once you are set up on a recurring service, we assign a team. We try to maintain familiarity by always keeping at least 1 or 2 of the same people every visit, but sometimes this is not possible. Some team members only work part-time or have personal needs that come up.

ecomaids is committed to developing our team and promoting from within whenever possible. Keep in mind, that your favorite technician might have gotten a promotion or another growth opportunity. You can help us maintain a consistent cleaning experience in your home by communicating all feedback, so we can note your personal preferences. We work so hard to constantly develop our talent and your feedback is important to us!

We price your home based on the cleaning frequency you choose. Skipping your regular cleanings will increase the level of traffic and dirt that builds up, which means we’ll require more time to bring your home back to our professional standards and may require a higher priced level of service. This does not apply if your home won’t be in use for a period of time, like during a vacation, just make sure to give our office advance notice.